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🌿 Product & Quality Assurance
Q: How do I know the products I receive are authentic and fresh?
A: At Eastern Bazar, quality is our top priority. All our products—from our premium fragrances to raw botanical powders and pantry staples—are sourced directly from trusted suppliers and carefully sealed to guarantee freshness, purity, and authenticity.
Q: How should I store dry items, powders, or natural products after opening?
A: To maintain maximum freshness, store natural food items, dry fruits, and botanical powders in a cool, dry place away from direct sunlight. We recommend transferring them into an airtight container after opening.
Q: Are your fragrance and lifestyle products safe for sensitive skin?
A: We use high-quality, carefully formulated ingredients across our fragrance line. However, because individual skin sensitivities vary, we always recommend doing a small patch test on your wrist before full application.
Q: Can I change or cancel my order after placing it?
A: Yes, you can modify or cancel your order as long as it hasn't been dispatched yet. Please contact our support team via WhatsApp (+880 1700870013) or phone as quickly as possible with your Order ID so we can assist you.
Q: Do you offer bulk or wholesale discounts for large orders?
A: Yes! We offer special bulk pricing for corporate gifts, events, or wholesale quantities. Reach out to us directly via email at support@easternbazarbd.com or send us a message on WhatsApp to discuss custom packages and rates.
Q: What happens if I am not available to receive my package when the courier arrives?
A: The courier rider will typically attempt to contact you via phone before delivery. If you are unavailable, they will attempt redelivery the following business day or hold the parcel at the nearest local hub.
Q: What should I do if my package is missing an item?
A: We double-check every package before dispatch, but if an item was accidentally omitted, please notify us within 24 hours of receiving your delivery. Share a quick video or picture of the package contents alongside your invoice, and we will send the missing item right away at no extra delivery charge.